Last Updated: 17th Feb 2025

Love Woven Coaching (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Insert Website URL], sign up for our services, or interact with us in other ways.

By accessing or using our Service, you agree to the terms outlined in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.

1. Information We Collect

We may collect the following types of information from you when you use our Service:

1.1 Personal Information

• Name
• Email address
• Billing address
• Phone number
• Payment information (processed through a secure third-party payment provider)
• Social media profiles (if you connect with us via social media)

1.2 Non-Personal Information

• Browser type
• Operating system
• IP address
• Referring website
• Pages you visited and the time spent on our site
• Device information (e.g., mobile device type, screen resolution)

We collect this information to improve user experience, for marketing analysis, and to ensure the security and functionality of our website.

1.3 Cookies and Tracking Technologies

We use cookies, beacons, tags, and scripts to enhance your experience and analyze website performance. Cookies are small text files that your browser stores on your device. You can control cookie usage through your browser settings.

For more details, please refer to our Cookie Policy [Insert Link to Cookie Policy].

2. How We Use Your Information

We use the information we collect in the following ways:

2.1 Provide and Improve Our Service

• To process your payments and manage your course access.
• To communicate with you about your account or customer service inquiries.
• To enhance your learning experience by tailoring content and recommendations.

2.2 Marketing and Promotional Communications

• To send you updates, newsletters, promotions, or other information related to our services.
• If you sign up for our newsletter, you can opt out at any time by clicking the unsubscribe link in our emails.

2.3 Compliance with Legal Obligations

• To comply with applicable laws, regulations, and legal processes.
• To protect the rights, property, or safety of Love Woven Coaching, our customers, or others.

2.4 Analytics and Website Improvement

• To monitor website performance and user behavior to improve site design, layout, and functionality.
• To diagnose technical problems and protect against fraudulent or harmful activities.

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information with trusted third parties in the following situations:

3.1 Service Providers

We use third-party companies to perform certain services, such as payment processing, email delivery, and web hosting. These companies have access to your personal information only to perform these services on our behalf and are contractually obligated to protect your information.

3.2 Legal Compliance

We may disclose your information to law enforcement or government authorities if required by law or in response to valid legal requests, such as subpoenas or court orders.

3.3 Business Transfers

In the event of a merger, sale, or acquisition of our business, your information may be transferred as part of that transaction.

4. Data Security

We take the security of your data seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure.

Key Security Measures:

• We use secure socket layer (SSL) encryption to protect your personal data during transmission.
• We store personal data on secure servers with restricted access.
• We regularly monitor our systems for potential vulnerabilities.

However, please note that no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights Under GDPR and CCPA

If you are located in the European Economic Area (EEA) or California, you have specific rights regarding your personal data. These include:

5.1 GDPR (General Data Protection Regulation) Rights:

• Right to Access: You can request access to your personal data and obtain a copy.
• Right to Rectification: You can request corrections to inaccurate or incomplete personal data.
• Right to Erasure: You can request deletion of your personal data under certain conditions.
• Right to Restrict Processing: You can request to limit the processing of your personal data.
• Right to Data Portability: You can request a copy of your data in a machine-readable format.
• Right to Object: You can object to the processing of your personal data in certain circumstances, including direct marketing.

To exercise these rights, please contact us at [Insert Email].

5.2 CCPA (California Consumer Privacy Act) Rights:

• Right to Know: You can request to know what personal information we have collected about you and how we use it.
• Right to Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
• Right to Opt-Out: You can opt-out of the sale of your personal information (though we do not sell personal data).

To exercise these rights under the CCPA, please contact us at [Insert Email].

6. Retention of Your Information

We retain your personal data only as long as necessary for the purposes set out in this Privacy Policy, including fulfilling legal or regulatory requirements, resolving disputes, and enforcing our agreements.

7. Third-Party Links

Our website may contain links to third-party websites, products, or services. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of these third-party sites before providing them with any personal information.

8. Children's Privacy

Our Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that we have collected personal data from a child, please contact us, and we will take steps to delete that information.

9. International Data Transfers

If you are located outside of [Your Country], please note that your personal data may be transferred to and processed in [Your Country] where our servers are located. By using our Service, you consent to the transfer of your information to our facilities and those third parties with whom we share it as described in this Privacy Policy.

We ensure that appropriate safeguards are in place when transferring personal data to countries outside the European Economic Area (EEA), such as standard contractual clauses approved by the European Commission.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us:

Love Woven Coaching
Email: admin@thecoachshack.co.uk
Address: London NW6